Shipping Policy

Reliable and Efficient Shipping with Hiagi Solutions LLC

At Hiagi Solutions LLC, we are dedicated to delivering your high-quality home appliances—such as rice cookers, mugs and bottles, water boilers and warmers, and vacuum-insulated lunch jars—promptly and securely to your doorstep. Based at 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA, we take pride in serving customers across the United States and around the world through our website, hiagi.shop. Our mission is to enhance your daily life with innovative, durable, and affordable products, and our shipping policy is designed to ensure that your order arrives quickly, safely, and with full transparency.

We understand that timely and reliable shipping is a critical part of your shopping experience. Whether you’re ordering a rice cooker for your kitchen or a vacuum-insulated lunch jar for your daily commute, our goal is to provide a seamless delivery process that meets your expectations. This Shipping Policy outlines our shipping procedures, delivery timelines, costs, tracking options, and support for both domestic and international customers. Backed by our commitment to customer satisfaction and our partnership with trusted shipping carriers, we aim to make your experience with Hiagi Solutions exceptional from order placement to delivery.

1. Overview of Our Shipping Policy

Hiagi Solutions LLC is committed to providing fast, reliable, and cost-effective shipping for all orders placed on hiagi.shop. Below is a summary of our shipping policy:

  • Shipping Destinations: We ship to all 50 states in the United States and many countries worldwide.

  • Shipping Methods: We offer standard and expedited shipping options, with costs and delivery times varying based on your location and selected method.

  • Processing Time: Most orders are processed within 1-3 business days, with shipping times added based on your location and carrier.

  • Tracking: All orders include a tracking number, provided via email once your order ships, so you can monitor its progress.

  • Customer Support: Our team is available via email (hieptran@hilab.asia) or phone (+84935383940) to assist with any shipping-related questions or issues.

We strive to ensure that your order arrives in perfect condition, and we partner with reputable carriers to deliver your products efficiently. If you have any concerns about your shipment, our customer support team is here to help.

2. Shipping Process

2.1 Order Processing

Once you place an order on hiagi.shop, our team begins processing it within 1-3 business days (Monday–Friday, excluding holidays). Processing includes verifying your payment, preparing your items (e.g., rice cookers, mugs, or lunch jars), and packaging them securely for shipment. You’ll receive an email confirmation when your order is processed and another when it ships, including a tracking number.

2.2 Packaging

We take great care to package your products securely to prevent damage during transit. Our packaging is designed to protect the integrity of our high-quality home appliances, using eco-friendly materials whenever possible to align with our commitment to sustainability. Each product is packed with its original accessories, manuals, and protective materials to ensure it arrives in pristine condition.

2.3 Shipping Carriers

We partner with trusted shipping carriers, such as USPS, FedEx, UPS, and international couriers, to deliver your orders. The carrier used depends on your location, the weight of your order, and the shipping method selected at checkout. We select carriers based on their reliability and ability to meet our delivery standards.

2.4 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number to monitor your package’s progress on the carrier’s website. If you have trouble tracking your order or need assistance, contact our support team at hieptran@hilab.asia or +84935383940.

3. Shipping Destinations

3.1 Domestic Shipping (United States)

Hiagi Solutions proudly ships to all 50 states, including Alaska and Hawaii. Whether you’re in a bustling city or a remote rural area, we’re committed to delivering your order promptly. Domestic shipping options include:

  • Standard Shipping: Typically takes 3-7 business days after processing, depending on your location.

  • Expedited Shipping: Available for faster delivery, typically 1-3 business days after processing.

Shipping costs are calculated at checkout based on your location, order weight, and selected method. You’ll see the exact cost before confirming your purchase.

3.2 International Shipping

We are proud to serve customers worldwide, offering international shipping to many countries. Delivery times for international orders typically range from 7-21 business days, depending on the destination, carrier, and customs processes. International shipping costs vary based on the weight of your order and the destination country.

Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient. These fees are not included in the product price or shipping cost and are determined by your country’s customs authorities.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order Weight: Heavier items, such as rice cookers or water boilers, may incur higher shipping costs.

  • Destination: Costs vary for domestic (U.S.) and international shipments.

  • Shipping Method: Standard shipping is generally more affordable, while expedited options are available for faster delivery.

We strive to offer competitive shipping rates to ensure you receive the best value. You’ll see a breakdown of shipping costs before completing your purchase. For bulk or wholesale orders, contact us at hieptran@hilab.asia for custom shipping quotes.

5. Delivery Timelines

5.1 Domestic Delivery

For U.S. orders, delivery timelines (after 1-3 business days of processing) are as follows:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 1-3 business days

Delivery times may vary due to factors such as carrier delays, holidays, or unforeseen circumstances (e.g., weather events). We’ll keep you informed if there are any changes to your estimated delivery date.

5.2 International Delivery

For international orders, delivery typically takes 7-21 business days after processing, depending on:

  • The destination country.

  • The efficiency of the local postal or courier service.

  • Customs clearance processes, which can vary by country.

We recommend allowing extra time for international deliveries, especially during peak seasons or holidays. You can track your order using the provided tracking number to stay updated on its progress.

6. Customs and Duties for International Orders

For international customers, please be aware that:

  • Customs Fees: Your country may impose customs fees, import duties, or taxes on your order. These fees are determined by your local customs authority and are your responsibility.

  • Documentation: We provide all necessary documentation for customs clearance, but delays may occur due to customs processing, which is beyond our control.

  • Refused Shipments: If you refuse a shipment due to customs fees or other reasons, you may be responsible for return shipping costs or additional fees charged by the carrier.

To estimate potential customs fees, check with your country’s customs authority before placing your order. If you have questions about international shipping, contact our support team for assistance.

7. Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information at checkout, including:

  • Full name and address (street, city, state/province, postal code, country).

  • A valid phone number for carrier contact, if needed.

Hiagi Solutions is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, we’ll contact you to update the information and reship the order, with additional shipping costs applied if applicable.

8. Lost or Damaged Shipments

8.1 Lost Shipments

If your order does not arrive within the estimated delivery window, please contact us at hieptran@hilab.asia or +84935383940. We’ll work with the carrier to locate your package. If the package is confirmed lost, we’ll provide a replacement or full refund, as outlined in our Refund and Return Policy.

8.2 Damaged Shipments

If your order arrives damaged, please:

  1. Inspect the package upon delivery and note any visible damage.

  2. Contact us within 48 hours of delivery with your order number and photos of the damage.

  3. Keep the original packaging, as it may be required for inspection by the carrier.

We’ll arrange for a replacement or refund and cover return shipping costs for damaged items, as per our Refund and Return Policy.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or international regulations. For example:

  • Some countries may restrict the import of electrical appliances like water boilers or rice cookers due to voltage or safety standards.

  • Oversized or heavy items may require special shipping arrangements.

If your order is affected by shipping restrictions, we’ll notify you and provide alternative options or a refund. Contact our support team for clarification if needed.

10. Bulk and Wholesale Orders

For businesses or organizations interested in bulk or wholesale purchases, we offer customized shipping solutions. Contact us at hieptran@hilab.asia to discuss your needs, including pricing, shipping rates, and delivery timelines. We can accommodate large orders and provide tailored shipping options to meet your requirements.

11. Sustainability in Shipping

At Hiagi Solutions, we’re committed to sustainability. We use eco-friendly packaging materials whenever possible to minimize waste and reduce our environmental footprint. Our vacuum-insulated products, such as mugs and lunch jars, are designed to promote sustainable living by reducing the need for single-use plastics. We also work with carriers to optimize shipping routes and reduce carbon emissions.

12. Shipping During Holidays or Peak Seasons

During holidays or peak shopping seasons (e.g., Black Friday, Christmas), shipping times may be longer due to high order volumes or carrier delays. We recommend placing your order early to ensure timely delivery. We’ll provide updates if there are any delays and work to expedite your order whenever possible.

13. Customer Support for Shipping Inquiries

If you have questions or concerns about your shipment, our customer support team is here to help. Contact us via:

  • Email: hieptran@hilab.asia

  • Phone: +84935383940 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Website: hiagi.shop (use our contact form or live chat during business hours)

We aim to respond to emails within 24-48 hours and provide immediate assistance via phone or live chat. Whether you need help tracking your order, resolving a delivery issue, or understanding shipping costs, we’re here to assist.

14. Why Choose Hiagi Solutions for Shipping?

Our shipping policy is designed to provide a reliable, transparent, and customer-friendly experience. Here’s why customers trust us for their shipping needs:

  • Fast Processing: Orders are processed within 1-3 business days, ensuring quick dispatch.

  • Reliable Carriers: We partner with trusted carriers like USPS, FedEx, and UPS for secure and timely delivery.

  • Global Reach: We ship to customers across the United States and worldwide, with clear guidelines for international orders.

  • Tracking and Support: Every order includes a tracking number, and our support team is available to assist with any issues.

  • Customer-Centric Policies: From covering return shipping for defective items to offering expedited options, we prioritize your convenience.

15. Our Products, Your Convenience

Hiagi Solutions is proud to offer a range of high-quality, innovative home appliances designed to enhance your daily life. Our shipping process ensures that these products reach you in perfect condition:

  • Rice Cookers: Engineered for precision and ease, delivered securely to your home.

  • Mugs and Bottles: Vacuum-insulated for temperature retention, shipped with care to preserve their quality.

  • Water Boilers and Warmers: Energy-efficient appliances delivered efficiently to meet your needs.

  • Vacuum-Insulated Lunch Jars: Perfect for on-the-go meals, packaged to arrive in pristine condition.

Our commitment to quality extends to every step of the shipping process, ensuring your order arrives as expected.

16. Our Promise to You

At Hiagi Solutions, we’re dedicated to making your shopping experience exceptional, from browsing our products to receiving your order. Our shipping policy is designed to provide clarity, reliability, and convenience, backed by our partnership with trusted carriers and our customer support team. Whether you’re in the United States or halfway across the globe, we’re here to ensure your order arrives promptly and in perfect condition.

Thank you for choosing Hiagi Solutions LLC. Visit hiagi.shop to explore our products or contact us for assistance with your order. We look forward to delivering quality and innovation to your doorstep.