Privacy Policy

Protecting Your Privacy at Hiagi Solutions LLC

At Hiagi Solutions LLC, we are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care and transparency. Located at 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA, we specialize in delivering high-quality, innovative, and affordable home appliances—such as rice cookers, mugs and bottles, water boilers and warmers, and vacuum-insulated lunch jars—to customers across the United States and around the world through our website, hiagi.shop. Our mission is to enhance your daily life with products that combine functionality, style, and value, and we extend that commitment to protecting your personal data as you interact with our services.

This Privacy Policy outlines how Hiagi Solutions LLC (“we,” “us,” or “our”) collects, uses, stores, protects, and shares your personal information when you visit our website, make a purchase, or engage with our customer support team. We are dedicated to maintaining the confidentiality and security of your data, ensuring compliance with applicable privacy laws, and providing you with clear information about your rights. Whether you’re browsing our range of products, placing an order, or contacting us via email (hieptran@hilab.asia) or phone (+84935383940), you can trust that your informationEyes are protected.

1. Introduction

We understand that privacy is a top priority for our customers. This Privacy Policy explains:

  • The types of information we collect.

  • How we use and protect your information.

  • Your rights regarding your personal data.

  • How we share information with third parties.

  • Our security measures and data retention practices.

By using hiagi.shop or our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us with any questions at hieptran@hilab.asia or +84935383940.

2. Information We Collect

We collect information to provide you with a seamless and personalized shopping experience, process your orders, and improve our services. The types of information we collect include:

2.1 Personal Information

Personal information is data that can be used to identify you, such as:

  • Contact Information: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information (processed securely by Stripe, our payment processor).

  • Account Information: Username, password, and order history if you create an account on hiagi.shop.

  • Customer Support Information: Details provided when you contact us, such as emails or call logs.

We collect this information when you:

  • Place an order.

  • Create an account.

  • Contact our customer support team.

  • Sign up for our newsletter or promotions.

  • Participate in surveys or promotions.

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

  • Browsing Data: IP address, browser type, device type, operating-земля, and pages visited on hiagi.shop.

  • Usage Data: Information about how you interact with our website, such as clicks, time spent on pages, and navigation patterns.

  • Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance your browsing experience and analyze website performance.

2.3 Automatically Collected Information

When you visit hiagi.shop, we automatically collect certain information through cookies and similar technologies, including:

  • Device Information: Details about your device, such as its operating system, browser, and screen resolution.

  • Location Information: Approximate location based on your IP address, used to customize your experience (e.g., currency or shipping options).

  • Analytics Data: Information about your interactions with our website, collected through tools like Google Analytics.

You can manage your cookie preferences through your browser settings or our website’s cookie consent tool.

3. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specific uses include:

3.1 Order Processing and Fulfillment

  • Process and ship your orders, including rice cookers, mugs, water boilers, and lunch jars.

  • Send order confirmations, tracking information, and delivery updates.

  • Process payments securely through Stripe.

  • Handle returns, refunds, or warranty claims, as outlined in our Refund and Return Policy.

3.2 Customer Support

  • Respond to your inquiries via email, phone, or live chat.

  • Provide personalized product recommendations or troubleshooting assistance.

  • Resolve issues related to orders, shipping, or payments.

3.3 Website Improvement

  • Analyze browsing and usage data to improve website functionality and user experience.

  • Optimize product listings, pricing, and promotions based on customer preferences.

  • Enhance website security and performance.

3.4 Marketing and Communication

  • Send newsletters, promotional offers, or product updates (with your consent).

  • Personalize marketing content based on your browsing or purchase history.

  • Notify you of new products, sales, or events.

3.5 Legal and Compliance

  • Comply with applicable laws, regulations, or legal requests.

  • Prevent fraud, unauthorized transactions, or misuse of our website.

  • Protect the rights, property, or safety of Hiagi Solutions, our customers, or others.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers

We work with third-party service providers to operate our business, including:

  • Payment Processors: Stripe processes all payment information securely. We do not store your payment details.

  • Shipping Carriers: Companies like USPS, FedEx, or UPS receive your shipping information to deliver your orders.

  • Analytics Providers: Tools like Google Analytics help us analyze website performance and customer behavior.

  • Customer Support Tools: Platforms that manage email, live chat, or phone support interactions.

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request. We may also share information to:

  • Comply with applicable laws or regulations.

  • Protect against fraud or unauthorized activities.

  • Enforce our Terms and Conditions or other policies.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide options to manage your data, where applicable.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to protect data transmitted between your device and our servers.

  • Secure Payment Processing: Stripe uses advanced encryption and fraud detection to safeguard your payment information.

  • Access Controls: We restrict access to your personal information to authorized personnel only.

  • Regular Security Audits: We conduct regular audits to identify and address potential vulnerabilities.

While we strive to protect your data, no online system is 100% secure. We encourage you to use strong passwords, keep your account information confidential, and report any suspicious activity to us immediately.

6. Your Privacy Rights

You have certain rights regarding your personal information, depending on your jurisdiction. These may include:

6.1 Access and Correction

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

6.2 Deletion

  • Request the deletion of your personal information, subject to legal or contractual obligations (e.g., order records).

6.3 Opt-Out

  • Opt out of marketing emails by clicking the “unsubscribe” link in our emails or contacting us.

  • Disable cookies through your browser settings or our cookie consent tool.

6.4 Data Portability

  • Request a copy of your personal information in a structured, commonly used format, where applicable.

To exercise these rights, contact us at hieptran@hilab.asia or +84935383940. We will respond to your request within the timeframe required by applicable law (typically 30 days).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on hiagi.shop. Cookies are small data files stored on your device that help us:

  • Remember your preferences (e.g., login details or cart contents).

  • Analyze website performance and user behavior.

  • Deliver personalized content and advertisements.

You can manage cookies through your browser settings or our cookie consent tool. Note that disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Processing and delivering your orders.

  • Providing customer support or warranty services.

  • Complying with legal or tax obligations (e.g., retaining order records for accounting purposes).

When your information is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

9. International Data Transfers

As a U.S.-based company, we store and process your data on servers located in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. We take steps to ensure that international data transfers comply with applicable privacy laws, including the use of standard contractual clauses where required.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided personal information, we will take steps to delete it promptly. If you believe a child has provided us with information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on hiagi.shop, and significant changes will be communicated via email or a website notice. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

13. Our Commitment to Your Privacy

At Hiagi Solutions, your privacy is a priority. We are dedicated to:

  • Using your information responsibly and transparently.

  • Providing secure payment options through Stripe, ensuring your financial data is never stored by us.

  • Offering clear options to manage your data and preferences.

  • Maintaining robust security measures to protect your information.

Our products—rice cookers, mugs and bottles, water boilers, and lunch jars—are designed to enhance your life, and our privacy practices are designed to give you peace of mind as you shop with us.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: hieptran@hilab.asia

  • Phone: +84935383940 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Address: Hiagi Solutions LLC, 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA

We aim to respond to all inquiries within 24-48 hours and address privacy requests within the timeframe required by law.

15. Why Trust Hiagi Solutions?

By choosing Hiagi Solutions, you’re partnering with a company that values quality, innovation, and trust. Our Privacy Policy reflects our commitment to protecting your personal information while delivering exceptional products and services. With secure payments, reliable shipping, and dedicated support, we’re here to make your shopping experience safe and satisfying.

Thank you for choosing Hiagi Solutions LLC. Visit hiagi.shop to explore our products or contact us for assistance. We look forward to serving you with quality, innovation, and care.