Terms and Conditions

Introduction

Welcome to Hiagi Solutions LLC (“Hiagi Solutions,” “we,” “us,” or “our”), a trusted provider of high-quality, innovative, and affordable home appliances, including rice cookers, mugs and bottles, water boilers and warmers, and vacuum-insulated lunch jars. Our headquarters are located at 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA, and we proudly serve customers across the United States and internationally through our website, hiagi.shop.

By accessing or using our website, placing an order, or engaging with our services, you (“you,” “your,” or “customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our website, the purchase of our products, and any interactions with Hiagi Solutions LLC, including but not limited to payments, shipping, returns, and customer support. We encourage you to read these Terms carefully to understand your rights and responsibilities as a user of our website and services.

Our mission is to enhance your daily life with thoughtfully designed, durable, and cost-effective home appliances. These Terms are designed to ensure a fair, transparent, and mutually beneficial relationship between Hiagi Solutions and our valued customers. If you have any questions about these Terms, please contact us at hieptran@hilab.asia or +84935383940.

1. General Provisions

1.1 Acceptance of Terms

By accessing hiagi.shop, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies referenced herein. If you do not agree with these Terms, you must not use our website or services.

1.2 Updates to Terms

Hiagi Solutions reserves the right to update, modify, or amend these Terms at any time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will be effective immediately upon posting on hiagi.shop. We will notify customers of significant changes via email or a prominent notice on our website. Your continued use of our website or services after such changes constitutes your acceptance of the updated Terms.

1.3 Eligibility

To use our website and services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using hiagi.shop, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.

2. Use of Our Website

2.1 Website Access

Hiagi Solutions grants you a limited, non-exclusive, non-transferable, and revocable license to access and use hiagi.shop for personal, non-commercial purposes, subject to these Terms. You agree to use our website in a manner that complies with all applicable laws and regulations.

2.2 Prohibited Activities

When using hiagi.shop, you agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose.

  • Attempt to gain unauthorized access to our systems, servers, or data.

  • Use automated tools (e.g., bots, scrapers) to access or collect information from our website.

  • Interfere with or disrupt the functionality of our website, including introducing viruses or malicious code.

  • Reproduce, duplicate, copy, sell, or exploit any portion of our website or content without express written permission from Hiagi Solutions.

Violation of these restrictions may result in the termination of your access to our website and potential legal action.

2.3 Intellectual Property

All content on hiagi.shop, including but not limited to text, images, product descriptions, logos, designs, and trademarks, is the property of Hiagi Solutions LLC or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

3. Products and Orders

3.1 Product Descriptions

Hiagi Solutions strives to provide accurate and detailed descriptions of our products, including rice cookers, mugs and bottles, water boilers and warmers, and vacuum-insulated lunch jars. However, we do not warrant that product descriptions, images, or specifications are error-free or complete. If a product does not match its description, your sole remedy is to return it in accordance with our Refund and Return Policy.

3.2 Product Availability

All products listed on hiagi.shop are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications without prior notice. In the event a product is out of stock or unavailable, we will notify you and provide options for a refund or alternative product.

3.3 Pricing

All prices displayed on hiagi.shop are in USD and exclude applicable taxes, shipping fees, or customs duties (for international orders). We strive to ensure pricing accuracy but reserve the right to correct any errors in pricing. If a pricing error occurs, we will notify you and provide the option to proceed with the correct price or cancel your order.

3.4 Order Placement

By placing an order on hiagi.shop, you represent that:

  • All information provided (e.g., billing and shipping details) is accurate and complete.

  • You are authorized to use the payment method provided.

  • You agree to pay the total amount, including product price, taxes, and shipping fees.

Orders are subject to acceptance by Hiagi Solutions. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. If your order is canceled, you will be notified, and any payment will be refunded promptly.

3.5 Order Confirmation

Upon placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order; it confirms that we have received your request. We will notify you separately once your order is accepted and shipped.

4. Payment Terms

4.1 Payment Methods

We accept payments via credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay, processed securely through Stripe. By providing payment information, you represent that you are authorized to use the payment method and that the information is accurate.

4.2 Payment Processing

All payments are processed in USD. For international orders, your bank or payment provider may apply currency conversion fees, which are your responsibility. Payments are processed at the time of order placement, and you will receive a confirmation once the transaction is complete.

4.3 Payment Security

We partner with Stripe to ensure secure payment processing. Stripe uses advanced encryption and fraud detection technologies to protect your financial information. Hiagi Solutions does not store your payment details; all transactions are handled directly by Stripe.

4.4 Failed Payments

If a payment fails or is declined, we will notify you and provide an opportunity to update your payment method. Orders will not be processed or shipped until payment is successfully received.

5. Shipping and Delivery

5.1 Shipping Policy

Hiagi Solutions ships to addresses in the United States and internationally. For full details on shipping times, costs, and procedures, please refer to our Shipping Policy on hiagi.shop. Shipping times are estimates and not guaranteed, as delays may occur due to carrier issues, customs processes, or unforeseen circumstances.

5.2 Delivery

You are responsible for providing accurate shipping information. Hiagi Solutions is not liable for delays or non-delivery due to incorrect or incomplete addresses. Once an order is shipped, you will receive a tracking number to monitor its progress.

5.3 Customs and Duties

For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in the product price or shipping cost and must be paid by the recipient.

6. Returns and Refunds

6.1 Refund and Return Policy

We offer a 30-day return window for most products, subject to the conditions outlined in our Refund and Return Policy. Eligible returns must be unused, in original condition, and include all packaging and accessories. Refunds are processed through Stripe within 5-10 business days of receiving and inspecting the returned item.

6.2 Defective or Incorrect Items

If a product is defective, damaged, or incorrect, Hiagi Solutions will cover return shipping costs and provide a replacement or full refund, as applicable. Please contact us at hieptran@hilab.asia or +84935383940 to initiate a return for such items.

6.3 Non-Returnable Items

Certain items, such as personalized products or used mugs and bottles (for hygiene reasons), are non-returnable unless defective or incorrect. Please review our Refund and Return Policy for full details.

7. Warranty

Many of our products come with a manufacturer’s warranty, typically ranging from 6 months to 1 year. Warranty claims must be initiated by contacting our support team with proof of purchase and details of the issue. We may repair, replace, or refund the product at our discretion, subject to the warranty terms.

8. Limitation of Liability

To the fullest extent permitted by law, Hiagi Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our liability for any claim related to a purchase shall not exceed the purchase price of the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hiagi Solutions LLC, its officers, directors, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved through negotiation in good faith. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Sheridan, Wyoming.

11. Privacy

Your use of hiagi.shop is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

12. Force Majeure

Hiagi Solutions shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or government actions.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

  • Email: hieptran@hilab.asia

  • Phone: +84935383940

  • Address: Hiagi Solutions LLC, 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM MST, to assist you.

14. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies referenced herein, constitute the entire agreement between you and Hiagi Solutions LLC regarding your use of our website and services. These Terms supersede any prior agreements or understandings, whether written or oral.

15. Our Commitment to Quality

At Hiagi Solutions, we are proud to offer a range of innovative, high-quality home appliances designed to enhance your daily life. Our products, including rice cookers, mugs and bottles, water boilers and warmers, and vacuum-insulated lunch jars, are crafted with precision and care to deliver exceptional performance and durability. These Terms are designed to protect both you and Hiagi Solutions, ensuring a fair and transparent relationship as you shop with us.

16. Your Responsibilities as a Customer

As a customer, you agree to:

  • Provide accurate and complete information when placing an order or contacting us.

  • Use our website and products in accordance with these Terms and applicable laws.

  • Notify us promptly of any issues with your order or products.

  • Review our policies, including Shipping and Refund and Return Policies, to understand your rights and obligations.

By adhering to these responsibilities, you help us maintain a smooth and efficient shopping experience for all customers.

17. Termination

Hiagi Solutions reserves the right to terminate or suspend your access to hiagi.shop or our services at our discretion, without notice, for conduct that violates these Terms or is harmful to other users, our business, or third parties.

18. Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Hiagi Solutions may assign its rights and obligations to a third party without notice.

19. Why Shop with Hiagi Solutions?

By agreeing to these Terms, you’re choosing to shop with a company that values quality, innovation, and customer satisfaction. Our products are designed to make your life easier and more enjoyable, and our policies are crafted to ensure a fair and transparent shopping experience. With secure payments through Stripe, fast and reliable shipping, and a dedicated support team, Hiagi Solutions is your trusted partner for home appliances.

Thank you for choosing Hiagi Solutions LLC. We look forward to serving you and helping you discover the convenience and quality of our products. Visit hiagi.shop to explore our range or contact us for assistance.